Refund policy

Last updated: November 3, 2026

We want you to feel good about everything you buy from Lantern Ready. If something isn't right, we'll fix it.

30-day returns, for any reason

You have 30 days from the day your order arrives to ask for a return, for any reason, even if you've already used the item.

How to start a return

1. Email support@lanternready.com with your order number and the item you'd like to return.
2. We'll reply within 1 to 2 business days with the return address and instructions.
3. Pack the item securely and send it back. Please don't mail anything back before you hear from us, or we may not be able to match it to your order.

Return shipping

For change-of-mind returns, you pay the return shipping. We recommend a tracked service, since we can't refund items that get lost on the way back to us. Original shipping charges aren't refundable.

Damaged, faulty or wrong items

If your order arrives damaged, stops working or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping, at no cost to you. In most cases you won't need to send the item back.

Refunds

Once your return arrives and we've checked it, we'll email you and refund the original payment method. Refunds usually show up within 5 to 10 business days, depending on your bank.

Exchanges

The fastest way to swap an item is to return the one you have and place a new order for the one you want.

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.

Questions

Email support@lanternready.com. A real person reads every message.